MJ Legal is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), The Privacy and Data protection Act 2014 (Victoria). These laws govern the way in which we collect, use, disclose, store, secure and dispose of Clients’ Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. In the provision of our services, we may collect the following personal information.
- Client names, addresses, email addresses, phone, and facsimile numbers.
- information regarding your occupation;
- financial information;
- health information;
- information regarding your family situation; and
- your criminal history.
The personal information and any other additional information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide such information
Your refusal to provide such information may limit our ability to provide you accurate and reliable services.
How we collect your information
This information may be collected through;
- by telephone and facsimile, by email
- via our website www.mjgeal.com.au, or www.settlehub.com.au
- from media and publications, from other publicly available sources
- When filling out any forms provided on the website
- When you subscribe to receive newsletters or other information about our services
- Any automatic collection of information when you use our website or through cookies
The purpose of collecting information
We guarantee that the information obtained are used purely for the primary purpose of providing our services. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our services at any time in the procedures provided.
Storing your personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We store the personal information obtained from you in electronic systems and files in, including but not limited to our CRM platforms, conveyancing software and other digital tools that facilitate the processing of your services.
We guarantee that we have effective and up to date security mechanisms to protect your privacy and confidentiality of your information. We have in efficient operation appropriate technical and organizational measures are in place to prevent unlawful access or disclosure of information.
Disclosure to third parties
In the provision of our services, we may be required to disclose your information to third parties including but not limited to other legal practitioners, government institutions and statutory bodies, upon your consent. At all times, we will inform you the purpose and extent of such disclosure. In the event such personal information is to be provided in a form on our website or any other authorized website, such form will carry the intention and purpose od such disclosure. However, we will disclose information without your consent if required by law or due legal process.
We may require disclosing personal information, to overseas service providers for the purpose of progressing with your matters. In such disclosure we ensure compliance to APP 08 which specifies obligations of Australian firms for the Cross-border disclosure of personal information.
Retaining your personal information
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent, or where required or authorized by law.
Cookies and Web Beacons
Like any other website, Settle Hub uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
General Data Protection Regulation (GDPR)
GDPR is a privacy regulation passed by the EU, which imposes privacy obligations on every organization who obtains data related to people in the EU. We guarantee that we ensure compliance to the regulations to protect your personal information.
Access and correction of personal information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, contact Keith James (Solicitor, MJ Legal Pty Ltd), on (03) 9890 7315 or at email@example.com.
We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification from you before releasing the requested information.
If you believe that we are in the breach of any privacy obligations you can contact Keith James (Solicitor, MJ Legal Pty Ltd), on (03) 9890 7315 or at firstname.lastname@example.org.